Tapingo adds Starbucks and a longer wait time

As we all know by now, Tapingo, the app that allows us to order food and drinks from our smart phones, has Jamba Juice, Centrum Cafe and Ullman-to-Go. However, what many people may not know is that Tapingo has recently added Starbucks to their list of options. This can only mean positive things, right?

Sadly that is not completely true. There are down sides for both the customers and the employees with the new addition of Tapingo.  These new additions will only create conflict and are not good for the business.

One of the downsides would be for the employees for obvious reasons. Starbucks is still one of the busiest places on campus. The line sometimes wraps around the interior and you would think that having Tapingo would shorten the line, but that is not true.  If anything, the line is still just as long and the incoming orders online only make more work for the employees.

It is not just the employees that think Tapingo adds more work. Students find that the employees are being inconvenienced as well.

“Starbucks in general is always very crowded, so to add Tapingo to Starbucks is very inconvenient for them. It is convenient for Centrum and Jamba Juice because the line is never really as long as Starbucks,” Savanna Duenas, an avid Starbucks coffee drinker, said.

Not only can it be stressful on the employees, but also the customers may encounter some issues.  Don’t you hate it when someone gets your order wrong?

Whether it is your drink or food, we all expect our food and drinks the way we asked for them. With the new addition, there will only be more wrong orders due to the abundant amount of orders all in the same time period.

The system that Starbucks had before may have meant longer lines, but it also had an organized structure to it. With the new system, people who roll out of bed can get their drinks before those who wake up hours earlier and had to wait in line.

However, Patricia Yantzer, the general manager at Sodexo, said that there have not been any team members who have expressed their concern. She also said that there may be a few “hiccups” along the way with the orders, but she is very proud of the staff for putting in their best effort.

Only time will tell if the new system is for the better or worse. The intentions for Sodexo are clear: they would like to move the lines quicker, provide excellent customer service and increase product, which also goes along with their mission statement.

The mission statement at any Starbucks is “to inspire and nurture the human spirit- one person, one cup and one neighborhood at a time.”

It is a little difficult to handle one cup at a time when you are getting multiple orders all at once, and are having to move at an even quicker pace just so those who cannot wait in a line like everyone else can get their drinks.

Alec Sprague
Staff Writer
Published February 10th, 2016